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Gmelius vs Hiver vs Dragapp

August 1, 2025 No comments yet

Gmelius vs Hiver vs DragApp: Which is the best shared inbox tool?

If you’ve been searching for a way to stop using spreadsheets and CCs to manage customer requests or internal tasks, chances are you’ve come across Gmelius, Hiver, or DragApp.

Gmelius

Gmelius wants to be your all-in-one solution: a shared inbox, project management tool, and email automation system—right inside Gmail. It’s built for remote teams that live in email and want to track work without switching tools.

Hiver

Hiver turns your Gmail into a helpdesk. It’s designed for customer-facing teams who care about things like SLAs, ticketing, and reports. If you’re running support from Gmail, Hiver gives you just enough structure without overwhelming your team.

DragApp

Drag is all about simplicity. It converts your Gmail into a Trello-style board so you can drag emails through stages like “To Do,” “Doing,” and “Done.” It’s great for visual thinkers and smaller teams that want an easy way to manage tasks without leaving Gmail.

FeatureGmeliusHiverDragApp
Shared Inboxes✅✅✅
Email Assignments✅✅✅
Internal Notes✅✅✅
SLA & Reporting❌✅❌
Kanban Boards✅❌✅
Email Sequences✅❌❌
Automation Rules✅✅✅
Integrations (Slack, Trello, etc.)✅✅✅
Mobile App✅✅❌
PricingMid-tierHigherAffordable

Overview of Each Tool

Do you know that ActorDo acts as a powerful AI Email Assistant?

2.1 Gmelius

  • Brief intro and key positioning (email + project management inside Gmail)
  • Target audience (startups, remote teams)

2.2 Hiver

  • Positioning (customer support teams, helpdesk in Gmail)
  • Focus on SLA, tagging, and reporting

2.3 DragApp

  • Kanban-style shared inbox inside Gmail
  • Simplicity and visual task management

What each is good for?

Gmelius is the most advanced with email sequences, rules, and templates. Hiver has solid automation too, especially around tagging and rules. Drag keeps it light—basic automation, but not the focus.

Drag wins for simplicity. Its Kanban layout is intuitive and fast. Gmelius packs a lot of features, but it can feel a bit much at first. Hiver lands in the middle—straightforward if you’re familiar with helpdesk workflows.

Hiver is built for Reporting & SLAs. It offers SLA tracking, analytics, and CSAT surveys. Gmelius and Drag fall short here – good enough for teams that don’t need strict metrics, but not ideal if you report on support performance.

Collaboration & Workflow

All three tools let you assign emails and leave internal notes, but Gmelius and Drag go further with task boards. Gmelius even lets you turn emails into tasks or projects. Better is to try our own tool, Actor to turn emails into tasks.

Hiver keeps things simpler and more structured—ideal if you’re running a support desk and need to track response times and metrics.

Final Verdict

There’s no one-size-fits-all here:

  • If you work mostly separately? -> ActorDO
  • If your team is drowning in support emails → Hiver
  • If you want to manage projects and emails in one place → Gmelius
  • If you need a visual, no-fuss workflow → DragApp

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